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He could relate to my concerns as a jobseeker, promptly returning calls and emails, even if there was nothing new to share. When I had to leave the UK for an emergency, he was very understanding and worked with the client to reschedule my interview. Darren also provided excellent advice on interview preparation, which was instrumental in helping me land the job.
Customer Experience Owner
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WFH:Role can be worked from anywhere in the UK with just the occasional meeting in Surrey. Requirements:Experience in customer journey mapping is the No.1 priority followed by previous exposure to customer life-cycles, segmentation and the ability to influence change. Role Snapshot:Perform customer journey mapping, work out the 'pain' points, areas of opportunity, influence change and start to segment around 5,000 customers. Lots of room for growth within this role, as proven by previous jobholder - role is open due to an internal move.
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