Business Details
Expert Recruitment Solutions in Manchester
C C A Recruitment has established itself as a leader in the recruitment sector, specialising in connecting top-tier talent with businesses across the Customer Contact and Outsourcing markets. With over two decades of experience, our approach combines traditional people-focused recruitment with cutting-edge technologies to deliver tailored solutions. Our global network and industry expertise enable us to source candidates for roles ranging from frontline positions to executive leadership, ensuring alignment with organisational culture and strategic goals. We prioritise building long-term partnerships with clients, offering market intelligence and strategic insights to drive business growth.Our dedication to candidates extends beyond placement, providing personalised support to enhance career trajectories. Operating from offices in Manchester, Glasgow, Newcastle, and beyond, we serve both UK and international markets, maintaining a reputation for integrity and excellence. Our commitment to ethical practices and client satisfaction underpins every interaction, making us a trusted partner in talent acquisition.
Services
Executive Recruitment
Senior Recruitment
Operational Recruitment
Frontline Recruitment
Consultation
Highlights and features
- We offer over 20 years of specialist experience in Customer Contact recruitment
- Our global networks access talent unavailable through direct sourcing methods
- We combine traditional recruitment expertise with modern multimedia technologies
- Our consultants provide deep market knowledge in outsourcing sectors
- We deliver tailored recruitment strategies aligned to your business needs
Services
Executive Recruitment
Our executive recruitment service specialises in identifying C-suite and board-level talent for customer contact organisations. With 20+ years' experience, we source visionary leaders who drive strategic growth and cultural transformation. Our rigorous vetting process ensures candidates possess proven leadership track records and industry-specific expertise. We maintain long-term relationships with global corporations and emerging businesses seeking top-tier executive talent.
Senior Recruitment
We specialise in placing senior management professionals across contact centre operations and customer experience functions. Our consultants understand the complex leadership requirements for director and VP-level roles. Through targeted market mapping and executive networking, we identify candidates with demonstrable success in driving operational excellence and organisational change within the outsourcing sector.
Operational Recruitment
Our operational recruitment focuses on mid-management and specialist roles that optimise contact centre performance. We source professionals with expertise in workforce planning, quality assurance, and process improvement. These candidates demonstrate proven ability to enhance operational efficiency and service delivery metrics. Our network includes specialists in both inbound and outbound operations across multiple industry verticals.
Frontline Recruitment
We provide high-volume recruitment solutions for frontline customer service roles in contact centres nationwide. Our database contains pre-vetted candidates with diverse language skills and technical proficiencies. We specialise in rapid deployment for sales, support, and collections functions while maintaining strict quality standards. Our process ensures cultural fit with employer brands and service level requirements.
Consultation
Our consultancy service offers market intelligence and workforce planning expertise to optimise recruitment strategies. We provide insights on talent acquisition trends, compensation benchmarking, and organisational design within the customer contact industry. Clients benefit from tailored recommendations on resourcing models, employer branding, and retention strategies based on 20+ years' sector experience.
Questions
What industries does CCA Recruitment Group specialise in?
We specialise in the Customer Contact and Outsourcing sectors, covering roles in contact centres, customer experience, and outsourced business processes across various industries.
Do you offer international recruitment services?
Yes, we operate globally with established networks in major markets, enabling us to source talent and support organisations worldwide.
What levels of roles do you recruit for?
We recruit across all levels from frontline advisors to executive leadership, including specialist management and operational roles.
How do you ensure candidate quality?
We use rigorous vetting processes, industry-specific knowledge, and extensive networks to ensure candidates meet both technical requirements and cultural fit.
Can you help with urgent recruitment needs?
Yes, our established networks and rapid response teams enable us to address urgent hiring requirements while maintaining quality standards.
What makes CCA different from other agencies?
Our combination of sector specialism, global reach, and commitment to ethical recruitment practices sets us apart in the customer contact industry.
Reviews (4)
Dragon Born
Jun 02, 2021
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I was told I was going to start a job on the monday and that it was a defo go ahead and that it had all been confirmed with the site (this is on the Wednesday/Thursday before) then I was asked if I could start on the Friday instead which I couldn't because my car was in the garage, to which I was told that OK but then I was texted on the Friday evening saying "We needed to start someone on that site today and the guy we went they want to keep so they won't need you on Monday.
If we get anymore work in I'll let you know." Yeah nice one for that because I dodged a scaffolding job (my normal profession) and a start in amazon warehouse for this start, wont not recommended using these
If we get anymore work in I'll let you know." Yeah nice one for that because I dodged a scaffolding job (my normal profession) and a start in amazon warehouse for this start, wont not recommended using these
Sharjeel Haider
Feb 05, 2021
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I feel uneasy that they even have my CV and my details. I had my first video interview during the pendamic and I was unsuccessful. That is not a problem but I have tried to get feedback for the interview to find out where I could have improved but they are not providing feedback. The interviewer seemed uninterested during the interview which suggests that maybe they filled up the vacancies already.
I was well prepared for the interview and used STAR approach for competency based questions. Getting rejected is never an issue but surely they should be able to give feedback or add another line with "Sorry you have been unsuccessful".
I was well prepared for the interview and used STAR approach for competency based questions. Getting rejected is never an issue but surely they should be able to give feedback or add another line with "Sorry you have been unsuccessful".
John Doe
Aug 21, 2019
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Very slow, lacklustre recruitment team. Everything moves at 1 mile per hour. It took around 2 weeks to receive an interview for the job then I was told that the start date had been delayed too! Never in my life have I seen such a slow company. Its like they don't want to make money.
Simeon Bentley
Apr 12, 2019
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My experience with CCA recruitment has been fantastic from start to finish. I have dealt with Matt who has helped me secure a position within days of our first contact. Matt talked me through interview questions/prep giving actionable advice from the beginning. I would definitely recommend their services to anyone looking for a change of employment!
