Business Details
Your Trusted Recruitment Partner for Contact Centre & Customer Service Roles
Established over 25 years ago, CCR Recruitment has become a trusted leader in recruitment services for the contact centre, customer experience, and customer operations sectors. Our team combines extensive industry knowledge with a deep understanding of client needs, delivering tailored solutions for businesses and candidates alike. With director-level expertise spanning 60+ years collectively, we offer a unique perspective that bridges recruitment strategy with operational excellence.Our services range from individual placements to large-scale team relocations, supported by a global network of professionals. We prioritise transparency, integrity, and long-term relationships, ensuring candidates and clients receive a service that exceeds expectations. Recognised by Trustpilot and industry leaders, our approach focuses on matching talent with opportunity while maintaining the highest standards of professionalism.
Services
Permanent Recruitment
Temporary Staffing
Executive Search
Team Relocation
Hybrid Role Placements
Multilingual Recruitment
Sales Team Leadership
Customer Experience Roles
Operational Support
Interim Assignments
Highlights and features
- We have over 25 years of specialist experience in contact centre recruitment.
- Our directors collectively hold 60+ years of industry expertise.
- We provide a personalised service tailored to client and candidate needs.
- We operate nationally and internationally with a vast candidate network.
- We prioritise transparency, integrity, and long-term relationships.
What people say
Cant recommend them enough
Extremely professional from start to finish
We were and are extremely impressed
Delivered on large volumes
Understand our business
Services
Permanent Recruitment
We specialise in placing professionals in permanent contact centre and customer service roles. Our process ensures candidates align with client values and operational goals. Clients benefit from long-term hires who drive business success through expertise and dedication.
Temporary Staffing
Our temporary staffing solutions address immediate workforce gaps. We supply skilled professionals for fixed periods, ensuring continuity and efficiency. Clients gain flexibility without compromising service quality during peak periods or transitions.
Executive Search
We identify senior leaders for contact centre and CX roles, focusing on strategic vision and management excellence. Our search combines industry networks with rigorous assessment. Clients secure leaders who drive innovation and operational growth.
Team Relocation
We manage large-scale team relocations, coordinating logistics and candidate transitions seamlessly. Our expertise ensures minimal disruption to operations. Clients benefit from cohesive team placements tailored to new location requirements.
Multilingual Recruitment
We recruit advisors and managers fluent in multiple languages, supporting global client needs. Our candidates excel in diverse environments. Clients gain teams capable of delivering exceptional service to international markets.
People
Eva Marchant
Group HR Director
With extensive experience in HR leadership, Eva Marchant has partnered with CCR for over eight years, relying on their expertise to staff multiple UK contact centres with high-calibre talent.
Max Davis
Head of Contact Centres
Max Davis credits CCR Recruitment for his career progression, highlighting their proactive approach and professionalism in securing his current leadership role within the retail sector.
Paul Davidson
Operations Director
Paul Davidson has collaborated with CCR to establish new contact centres, praising their ability to deliver large volumes of skilled professionals at short notice while maintaining quality standards.
Questions
What areas do you cover?
We operate across the UK and internationally, supporting clients and candidates in contact centre and customer service roles globally.
How do you vet candidates?
We thoroughly assess candidates through interviews, skill evaluations, and reference checks to ensure they align with client requirements and company culture.
What industries do you specialise in?
We focus exclusively on contact centre, customer experience, and customer operations recruitment, spanning sectors like retail, finance, and public services.
Can you assist with urgent hiring needs?
Yes, our team delivers rapid responses for urgent placements, leveraging our extensive network to meet tight deadlines without compromising quality.
Do you offer temporary staffing solutions?
We provide flexible temporary and interim staffing options to address short-term needs while maintaining high standards of candidate suitability.
What makes CCR different from other agencies?
Our directors’ combined 60+ years of operational experience ensures a unique blend of recruitment expertise and practical industry insight.
Reviews (7)
Karen Hancock
May 17, 2022
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Daisy has been a massive support to me whilst I sought a new position. She is very responsive in answering emails, texts and her phone. With her help and guidance I have secured a new position. Can't thank Daisy enough for all the help and support. Recommend this agency and in particular Daisy 100%.
Joanna Humphries
May 09, 2022
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My recruiter was Daisy and she was absolutely fantastic and very helpful. I lost my job due to Covid 19 and now I have just got a new job and will be starting very soon I'm very happy and can not wait. Daisy communicated with me through out the whole experience and after the interview keeping me updated at all times, I'm very pleased and very satisfied with the customer service and help that I received from Daisy she is a fantastic credit to your Recruitment company.
Romal Joy Patropil
Mar 18, 2022
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I cannot thank Daisy enough for the help and guidance she has given me during my hiring process. She is a gem of a person who takes time to contact us and support us throughout the hiring process. I highly recommend this company.
Charlie Davies
Feb 20, 2022
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Daisy was my recruiter, after leaving a secure job of 4 years for a new challenge, my new employer called me a day before I was due to start, to say due to financial reasons the job wasn't able to proceed. A few days later I was approached by Daisy regarding a new role, was very informative and kept in contact to advise of the next steps. Had one interview Monday, was informed quickly about a second interview on Wednesday (Today) and 10 minutes after was offered the role. Can not rate her highly enough and would recommended for anyone looking for a role to use her and the agency.
Priti Patel
Feb 05, 2022
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Daisy offered am excellent professional service and facilitated my job search with total ease! Daisy kept me updated at all times and offered support and advice throughout! I would highly recommend Daisy as CCR!
Leah Graham
Oct 23, 2021
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Daisy was my recruiter and she was amazing in regards to matching me with a job offer. She has the skills of not only a recruiter but also a Career Coach. She was helpful and supportive for each step I had to take. Thank you CCR for making my job hunting experience a great one.
Oceanea Lorre
Aug 13, 2021
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Exceptional service from Daisy! If you're out of work you need to be in contact with this recruitment company. They're recruiting for the best jobs! The staff are really informative and they don't put too much pressure on you while setting you up with interviews. Daisy, Lawrence and James I spoke with and they were all really kind. Daisy was really supportive and constantly setting me up with interviews, really good ones too, she always responded really fast and you can tell she really cares about helping people get into work - a real credit to the company! Thank you guys :
