Cactus Search

Business Details

23 Years

experience

Expert Recruitment Services in Worcester

Established in 2003 by Guy Masters and Francesca Randle, Cactus Search has grown into a leading recruitment specialist with a focus on customer experience (CX) resourcing. Our expertise spans C-suite appointments, leadership resourcing, and high-volume recruitment solutions tailored to sectors requiring enhanced customer interactions. With operations across 27 countries and a social media network exceeding 20,000 LinkedIn followers, we combine market research, advanced candidate assessments, and strategic planning to deliver precise talent acquisition.

Our client portfolio includes major organisations like Halfords, Shell Energy, and HomeServe PLC, supported by a team of experienced resourcing managers. We prioritise transparency, client collaboration, and innovative recruitment methodologies to meet evolving industry demands.

Services

C-Suite Search Leadership Resourcing Volume Resourcing CX Resourcing Candidate Sourcing

Details

Year established: 2003

Highlights and features

20+ years of experience in CX recruitment since 2003
Operate in 27 countries with a vast talent network
Tailored solutions for C-suite, leadership, and volume resourcing
Proven success with major clients like Shell Energy and Halfords
Strategic use of social media and data-driven candidate sourcing

What people say

Efficiently filled roles Strong candidate quality Personalised service Meeting exacting requirements

Website

Update Listing

Services

C-Suite Search

Specialised recruitment for senior leadership roles including COO and C-suite appointments. We conduct market analysis, identify high-calibre candidates, and perform rigorous assessments to ensure strategic alignment with organisational goals. Our process guarantees placements that meet long-term vision requirements.

Leadership Resourcing

Targeted acquisition of mid-to-senior level leaders through inclusive evaluation and extensive sourcing. We focus on identifying individuals who can shape organisational culture while maintaining budgetary efficiency. Our methodology includes behavioural assessments and skills mapping for optimal leadership fit.

Volume Resourcing

Scalable solutions for high-volume hiring needs, from 5 to 500 candidates. We implement strategic planning, mass talent attraction campaigns, and streamlined screening processes to maintain quality while meeting tight deadlines for contact centres and expansion projects.

People

Guy Masters

Director

Co-founder with 20+ years' experience in CX recruitment. Specialises in strategic leadership placements and market analysis for global clients.

Francesca Randle

Director

Co-founder focusing on volume resourcing solutions. Expert in scaling recruitment operations for contact centre expansions and relocations.

Deren Zaghlul

Resourcing Manager

Specialises in candidate assessment and talent pipeline development. Manages end-to-end recruitment processes for leadership roles.

Matthew Affron

Resourcing Manager

Focuses on CX sector recruitment with expertise in identifying frontline customer service specialists.

Leigh O'Connell

Resourcing Manager

Handles large-scale recruitment projects, ensuring quality control during high-volume hiring campaigns.

Questions

What recruitment services do you offer?

We provide C-suite search, leadership resourcing, and volume recruitment solutions for customer experience sectors.

How do you source candidates?

We use social media networks, job boards, industry contacts, and advanced research techniques to identify talent.

Which industries do you specialise in?

We focus on CX sectors including telecommunications, retail, utilities, and customer contact centres.

Do you operate internationally?

Yes, we deliver recruitment solutions across 27 countries including the UK, US, and Australia.

What is your success rate?

We consistently meet client needs with testimonials highlighting successful placements and strategic alignment.

Reviews (4)

Write a Review

Laura Smith Lala

May 17, 2021 Report

Cactus Search responded to my job application the very next day and after giving me a lot of information about the company they put forward my CV to the hiring manager for the company I now work for. The experience from start to finish was extremely professional and also enjoyable, there was no stress and they made me feel at ease and stayed in communication throughout the process. My consultant even contacted me a few days after I got the job to wish me well which was a nice touch. It was an excellent experience and I'd highly recommend them if you're looking for a new job.

Karen Wilkinson

Apr 23, 2021 Report

Matt at Cactus Search was brilliant. I had held a position with the same company for 19 years and although I had a position of authority I was really nervous and apprehensive about being interviewed and doing a presentation on Zoom. Matt kept in touch with me every day giving advise and tips along the way and made himself available to me 27/7. My process was a long one and Matt kept me informed at all times.

I would highly recommend Cactus search and Matt in particular. He also arranged for his MD to contact me when he was on annual leave. Excellent service and I know that Matt and Cactus Search assisted with me securing a position I am really excited about.

Anthony Heald

Apr 18, 2021 Report

There are many recruitment companies out there, but few can demonstrate the level of care and professionalism that Cactus Search do. Guy runs a great team and I have spoken to a number of them over the years, all of whom were responsive and treated me like an individual. My most regular dealings have been with Matt Affron who has always gone above and beyond for me, shown genuine care and interest, and offered great advice and support. I can't recommend Matt or Cactus too highly,

Nishma Parekh

Apr 03, 2021 Report

I have known and worked with Cactus Search for over 10 years, both as a client and as a candidate so my experience covers both sides. The team at Cactus Search are the one of the best recruitment agencies I have interacted with. They are open, honest and operate differently to other recruitment agencies. I must call out Jo who is fantastic at her job. She treats people like individuals and not as their CVs or as a commission. Thank you for your support. I would and will use Cactus Search again for my recruitment needs.