Business Details
50+ Years
experience
Expert Recruitment Services UK
Established in 1946, we have dedicated seven decades to transforming recruitment through meaningful connections between clients and candidates. Our approach prioritises understanding the genuine needs of both parties, moving beyond conventional methods to deliver tailored solutions. With a national network of 20+ branches and cutting-edge technology, we specialise in sectors including Business Support, Contact Centre, Public Sector, and Social Care. Our ISO 9001 certification and Disability Confident Leader status reflect our commitment to quality and inclusivity.We combine 75 years of expertise with ethical practices, supporting communities through partnerships like the British Heart Foundation while maintaining rigorous compliance standards. Our team of specialists focuses on long-term placements that benefit both organisations and individuals, ensuring sustainable success through transparency and care.
Services
Temporary Recruitment
Permanent Placement
Managed Services
Public Sector Staffing
Social Care Recruitment
Contact Centre Solutions
Executive Search
Workforce Planning
Diversity Recruitment
Compliance Management
Details
- Year established: 1946
Highlights and features
- We've built meaningful matches between employers and candidates for 75 years
- Our nationwide network of 20+ branches ensures local market expertise
- ISO 9001 certified quality management systems
- Disability Confident Leader status demonstrates inclusive recruitment practices
- Ethical recruitment standards upheld through REC membership
Associations and certifications
- ISO 9001:2015
- Cyber Essentials
- GLAA (BROO0002)
- REC
- Disability Confident Leader
What people say
Sector expertise
Efficient matching
Long-term placements
Ethical practices
Local knowledge
Services
Temporary Recruitment
We provide flexible temporary staffing solutions across multiple sectors. Our rigorous screening process ensures candidates meet specific role requirements while maintaining compliance standards. Clients benefit from rapid deployment of qualified professionals to address short-term needs without compromising quality or organisational fit.
Permanent Placement
Our permanent recruitment service focuses on long-term matches between employers and candidates. Through detailed consultations and skills assessments, we identify professionals whose capabilities and career aspirations align with organisational goals. This approach reduces turnover while ensuring sustained workforce stability and productivity.
Managed Services
We offer comprehensive managed services for high-volume hiring needs. This includes full-cycle recruitment process management, onsite team deployment, and performance optimisation. Clients benefit from reduced administrative burden, improved compliance, and consistent quality across large-scale workforce solutions.
Public Sector Staffing
Specialising in public sector placements, we connect local authorities and government agencies with qualified professionals. Our expertise covers housing, education, healthcare, and administrative roles. We ensure candidates meet strict regulatory requirements while addressing specific challenges within the public service environment.
Social Care Recruitment
We supply trained professionals for adult care, children's services, and mental health support. Our candidates undergo enhanced DBS checks and sector-specific training. Clients benefit from reliable staffing solutions that maintain care quality standards while addressing workforce shortages in critical service areas.
Questions
How do you ensure quality candidate matches?
We conduct detailed consultations with employers to understand specific requirements, followed by rigorous candidate screening that assesses both technical skills and cultural fit.
What sectors do you specialise in?
We focus on Business Support, Contact Centre, Public Sector, and Social Care recruitment, with dedicated specialists in each field.
Do you offer nationwide coverage?
Yes, we operate through 20+ UK branches and have a national network of professionals to support both local and multi-location hiring needs.
What accreditations do you hold?
We maintain ISO 9001:2015 certification, Cyber Essentials accreditation, GLAA licensing, REC membership, and Disability Confident Leader status.
How do you support diversity in recruitment?
As Disability Confident Leaders, we actively promote inclusive hiring practices and ensure equal opportunities for all candidates regardless of background.
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Reviews (6)
Shamsa Bibi
Jan 23, 2022
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Had been with this agency for atleast a year, staff mislead you with jobs. I was told there was work as an admin assistant and even though I heard negative comments I voiced my concern and didn't feel comfortable in taking the offer, but somehow the consultant sold it to me well when I did attend the next day I was quite disappointed with the outcome. Another consultant decided to bad mouth me with the manager which I find quite disgusting. I changed agencies very quickly and glad I made the right choice. There are other good agencies in birmingham so please avoid this one at all cost.
Alex Martin
Aug 25, 2021
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Great Professional service from the whole team. Always someone on hand to answer an queries. Highly recommend!
Amar Ali
Aug 16, 2021
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Very helpful people very kind hearted people always helping me when ever i needed help also the public sector team leader Tiarni Goodall was generously warm hearted and always ready to help and was very kind and very professional and responsive very highly recommended
Abby Duce
Aug 12, 2021
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Brook Street Birmingham is a very professional, reliable and efficient agency. The agency workers are really good at keeping in contact with you and responding to queries you might have. In particular, Chloe and Jessica have been amazing and have placed me in a job which I love!
Gh
Apr 18, 2021
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I called this agency regarding a job vacancy but when I called, I had a person who didn't ask for any contact information or CV but when I proceeded to ask him how he will contact me, he just said they will be in touch. Not only a lack of common sense here but I feel sorry for anyone applying or advertising their job through this agency. Based on a 5 minute conversation, it is clear that they do not care about finding the right candidate whatsoever. Thanks for wasting my time.
Hannah Llyokd
Mar 12, 2021
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Thoroughly an unprofessional service who drop you with no regards. I was told today that I can't work on a job role that I had been promised. With no mercy. No practical promise of future roles. Just ruined my whole plan for the next months and I'm left with no job. There's no words to describe how I feel right now and based on this I would not recommend them to anyone as they do not have any regard for ethnics it is a real un guaranteed job advertising place to get involved In. Poor value and throw you out when your not needed I guess. I am very hurt
