Business Details
24 Years
experience
Your Trusted Recruitment Partner in the UK
Concept Personnel Recruitment is a leading UK recruitment agency specialising in Digital & Tech, Marketing & Creative, Operations & Executive, and Finance & HR sectors. Established in 2002, we combine over two decades of industry expertise with a commitment to quality over quantity. Our team of former professionals in these sectors ensures deep industry understanding, enabling us to match candidates not just by skills but by cultural fit.We prioritise genuine conversations over pushy sales tactics, offering tailored recruitment solutions for clients and career opportunities for candidates. With offices in Newcastle, Milton Keynes, and Edinburgh, we serve businesses and professionals nationwide. Our reputation is built on trust, integrity, and delivering results that align with both client needs and candidate aspirations.
Services
Permanent Recruitment
Contractor Recruitment
Freelance Recruitment
Temporary Recruitment
Market Insights
Career Consulting
Interview Coaching
Panel Interview Training
Details
- Year established: 2002
Highlights and features
- We have over 20 years of experience in specialist recruitment sectors
- Our team consists of certified experts with industry backgrounds
- We provide 24/7 personalised candidate support
- Our process focuses on cultural fit, not just skills matching
- We operate with full transparency and no hidden fees
What people say
Fantastic support
Amazing experience
Genuine interest
Industry expertise
Swift placements
Services
Permanent Recruitment
We specialise in permanent placements across digital, tech, marketing, creative, finance, HR, and executive sectors. Our consultants combine industry expertise with rigorous candidate vetting to ensure long-term matches. Clients benefit from reduced turnover costs while candidates gain roles aligned with their career goals. Our process includes market insights and salary benchmarking.
Contractor Recruitment
Our contractor solutions cater to project-based needs with day-rated professionals managed through bespoke timesheet systems. We maintain a database of pre-vetted specialists ready for immediate deployment. This service offers flexibility without compromising quality, with compliance maintained for IR35 regulations and industry standards.
Interview Coaching
Led by experienced recruiters, our coaching helps candidates master interview techniques and build professional brands. Sessions cover storytelling frameworks, handling difficult questions, and creating strong first impressions. We also train hiring managers to conduct effective interviews that reveal true candidate potential through structured questioning.
People
Jo Carter
Chief Executive Officer
With over 20 years in creative and digital recruitment, Jo founded Concept Personnel in 2002 after identifying market gaps. She specialises in matching technical skills with cultural fit, combining industry knowledge with strategic hiring insights to deliver lasting placements.
Michelle Theuma
Managing Director
Michelle brings nearly 30 years of finance and executive recruitment experience. Recognised with the Women Leaders 2025 Community Impact Award, she focuses on strategic talent acquisition and market insights. Her approach combines commercial awareness with compassionate candidate support.
Questions
What sectors does Concept Onyx specialise in?
We focus on Digital & Tech, Marketing & Creative, Finance & HR, and Operations & Executive sectors across the UK.
How do you ensure quality placements?
Our consultants have industry backgrounds and use rigorous vetting, including skills assessments and cultural fit evaluations.
Do you offer temporary recruitment solutions?
Yes, we provide compliant temporary staffing with day-rated contractors across all specialisms.
Can you help with interview preparation?
We offer tailored interview coaching for both candidates and hiring managers to improve interview effectiveness.
Reviews (7)
Charlotte Johnson
Aug 21, 2021
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Amazing, friendly service from Steph, I honestly can't thank her enough for her help and guidance in securing me a new position. She has really great in-depth knowledge and found a role suited to my skills, experience and my future goals which is just what you need. I would absolutely recommend to anyone.
Lucy Hope
Jul 29, 2021
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Steph has been fantastic during the job finding/application/interview process. Everything has been dealt with in a professional and friendly manner. Steph has helped me gain new employment and I highly recommend Concept Personnel. They will go the extra mile to help you get your dream job.
Kieran Ryan
Jul 08, 2021
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Steph might just be the best employee at Concept, she has been professional, understanding and just an all around pleasure to work alongside in getting myself a role in a business and line of work I really enjoy. I can't say thanks enough to Steph!
Daniel Graham
May 28, 2021
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Jo has helped me gain my first developer role out of university. She is the first recruiter I have spoken with who has a genuine interest in her clients and finding the most suitable position, which was clear from our initial phone call all the way through to receiving a job offer. She is knowledgable of the tech industry and very approachable. I would definitely recommend using Concept Personnel. Thanks again, Jo!
D. D.
May 14, 2021
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Steph Relph is a breath of fresh air as a recruitment advisor, she provided an extremely personalised, knowledgeable and friendly experience. An absolute joy to deal with. Presuming the other consultants are at this level I'd highly recommend Concept!
StAn S.
Apr 28, 2021
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Most recruiters just want to get to know you just enough to try and showcase you to their clients. Concept Personnel (CP) got to know me not only professionally but also made sure I felt like they cared about both my job hunt and the clients' needs. Even with tricky Covid situations, CP got me thought it and got me the dream job I've always wanted. Great company and great team running it!
Matthew Gibson
Mar 23, 2021
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Jo helped me secure employment in my ideal job. Jo was informative, helpful and approachable throughout the process. Everything was professional with an impressive personal touch that assured me my best interests were always at the forefront of the decisions. Honest, professional & experienced. Would highly recommend!
